Where the Magic Happens

When the box is opened, the outfit is worn, or the photos are framed—whatever your creative element—having clients select, share, and celebrate your work is one of the most fulfilling aspects of running a business.

Most people quit before they reach this moment because getting here means talking to people they’ve never met and facing rejection. It also means fulfillment, satisfaction, and pride.

As you look to build your business, I encourage you to stop spinning in the comfort of the creative process and step into the power and growth of making client connections. Imagine the impact of your work helping one family today, inspiring one person, or elevating one customer’s experience.

Meeting future clients allows you to talk about your product, see what flows naturally, and determine where you need more thought and practice. You’ll hear questions that never occur to you. Why? Because we’re too close to our work. You don’t know what assumptions you’ve made until someone comments or inquires about something you thought was obvious. This is how we learn. This is how you make your offer more succinct. It’s how you get to your big dreams.

When the voice of doubt creeps in, be proactive and redirect that noise. What if it all goes great?! You’ll meet new people and glean valuable feedback no matter what happens. Like it or not, it’s all tied together. This is the road to success. Be willing to make the video, have the call, and go on the appointment.

From your client’s perspective, they appreciate a genuine conversation over a slick sales deck. They know when you’ve done your research and hear the passion as you share how your product adds value to their life or business. Even if they don’t buy today, this is how long-term relationships are built.

Connection is where the magic happens.

Listen, Learn and Land That Next Idea

If we listen closely enough, we find that often our customers will tell us what’s next, what to change, and how we can add value. Gathering data and metrics are important, however, combining that information with customer feedback provides a more complete picture. If you’re hearing the same suggestions coming at you in multiple ways, take the time to slow down and listen to what the market is telling you.

By paying close attention to customer feedback, we’ve made changes to our website, offerings, and to the packaging that goes with them. While not all of the changes suggested are possible or practical, many are worth considering.

One example comes from our ability to tell a story via the artisan elements we curate. Each month, we pull data to review which gift boxes have been the most popular during that timeframe, and which artisan pieces were sold. We work with a global community of artists with whom we’ve traveled to meet and built relationships. These artists represent different styles, as well as diverse geographic areas. Combined with our hand-crafted gift boxes, one could say our gifts tell a story using quality, custom, artisan elements that tie in with the origin of place.

Over time, we realized our clients kept asking for that story. First, we responded by posting where each artisan element is from on our website. Then we noticed customers wanted it in email or in summaries, so we began sending it to them with each invoice. Some clients then took our emails and printed them out, or copied and pasted them into a note that they then gave to their gift box recipients. Everyone knew the story then. Not only was their gift handcrafted, they knew the region and state where the pieces were made. As a result of observing all of this, we decided we should provide a brief, elegant summary with each gift box, as part of our service. This will mean our clients’ customers can enjoy the story of their artisan gift box, not just our customers. It also means we’ll have to figure out the printing, paper, sizing, cost and time investment, but that’s what our customers are asking for as part of their luxury gift experience.

This is one example of information we couldn’t have uncovered in metrics alone. Keep tabs on what’s being requested (or asked to be removed) and discuss those things. It could be the game changer that takes your business to the next level.